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Frequently Asked Questions

How do I fill out and submit the 1583 form?

It's easy! This form looks confusing but it is not. Just follow our simple instructions.

What are the limitations of a Basic Account?

With the basic account you are limited to 16 cubic feet of space. If you need more space, there are options for you...

Why don't I see DHL rates in my shopping cart?

DHL requires that the maximum length for the "state" portion is 10 characters. If you type in the first 10 letters of your state and leave it at that, you can use DHL, and your package will arrive just fine!

Can I use my own shipping labels or use third party shipping accounts?

No, we do not support this. You must ship using the checkout process.

Can I store packages with you and use a freight service to ship them out?

You can do this, but monthly storage fees are higher and you will need to pay for labor and administration time to set up your freight shipment.