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Frequently Asked Questions

What exactly is Lifeboat Shipping?

1/1/2015
Lifeboat Shipping is here to help you purchase products from US stores, and have them shipped to you as economically as possible. To put it simply, Lifeboat is a package forwarding and consolidation service.

Why should I trust Lifeboat Shipping with my items?

1/8/2015
Lifeboat has been in business since 2003, for more than 10 years now. The company began as a platform to sell limited edition move merchandise, and did so for 11 years, doing business as Secret Compass. Along the way, Secret Compass became...

Why do I need a package forwarding service?

1/15/2015
There are several reasons why you might want to use package forwarding. The main reason is that many US online stores will not ship overseas.

What are the costs to use the Lifeboat service?

1/22/2015
Please visit the shipping calculator on our website. If you know the dimensions and weight of the item you want forwarded to you, simply enter them into the shipping calculator. You will see that our rates are competitive and reasonable...

I want to use Lifeboat. How to I begin?

1/25/2015
It's easy! Head over to our signup page, add the subscription to your shopping cart, and check out, just like a standard website. You pay nothing to start!

What is form 1583? Do I need to fill that out?

1/26/2015
As a registered commercial mail receiving agency (CMRA), we are legally required by the United States Postal Service (USPS) to provide and retain copies of your Form 1583. This form needs to be notarized and sent to us at the mailing address located

How do I fill out and submit the 1583 form?

1/27/2015
It's easy! This form looks confusing but it is not. Just follow our simple instructions.

My USA address is being rejected at an online store. What do I do?

2/2/2015
Some websites do not an address with your Customer ID Number. If this happens to you, remove the "#..." from the shipping address, and simply put your number after your name.

Packages are being shipped to Lifeboat. What happens next?

2/5/2015
Sit back and relax! When your packages arrive at our warehouse, we will enter them into your account and notify you.

When I track my package it says delivered but I don't see it in my account. What happened?

2/7/2015
Please allow 1-2 business days for your package to be entered into your account.

I have packages in my account. What do I do with them?

2/12/2015
If you wish to have them forwarded to your overseas address, add them to your shopping cart and check out. It's that easy!

How long can I keep packages in my account?

2/14/2015
As long as you are regularly shipping from your Lifeboat account, you can keep packages in the Lifeboat warehouse as long as you want.

What is Package Consolidation? Why would I do that?

5/16/2015
Consolidation is combining multiple packages into one package. This saves shipping costs by reducing the amount of shipping labels that must be created.

What size box do you use for Package Consolidation?

5/18/2015
That depends on how many packages you want to consolidate. We will always use the smallest box possible, up to the maximum box size of 22x16x12. At your request we can use our oversized box, but this may have shipping restrictions.

What are the limitations of a Basic Account?

5/19/2015
With the basic account you are limited to 1/4 pallet (1.46 square meters) or space. If you need more space, there are options for you...

What is brown paper wrapping? Why would I want that?

5/19/2015
If you select this when adding a package to your cart, we will wrap your package with heavy brown paper and a LOT of tape. The main reason for this is security while your package is being transported.

Why would I want to get a package inspected? How do I do that?

5/19/2015
Package inspection is useful in case you need to return your order. It is much easier to make a return to a USA merchant from the USA, rather than dealing with shipping internationally.

The shopping cart isn't showing me the shipping options I want. What do I do?

5/21/2015
Depending on the dimensions of your package, some shipping options may not show in the shopping cart. Please contact us for additional options.

Why don't I see DHL rates in my shopping cart?

5/21/2015
DHL requires that the maximum length for the "state" portion is 10 characters. If you type in the first 10 letters of your state and leave it at that, you can use DHL, and your package will arrive just fine!

Are there any items that cannot be shipped?

5/22/2015
Most consumer items do not have export restrictions, but some do. Please look at the following list...

Is my package insured? How do I file a claim?

5/22/2015
Yes, insurance is included for free to Lifeboat subscribers. If your package is lost in shipping or arrives damaged, please contact us to go about filing a claim.

How do I ship to US territories?

6/3/2015
If you wish to use USPS, set the country in your address as United States, and select your territory in the States list. To use the other couriers, you'll need to enter your territory in the country field.