If your package is lost in shipping or arrives damaged, please contact us to go about filing a claim.
Note that there are some restrictions. Your package is insured only to the declared customs value, or original purchase invoice amount, WHICHEVER IS LESS.
To file a claim, we will require a notarized affidavit, evidence of damage or loss, and an invoice from the original sender validating the value of the item. If the invoice shows a value that is lower than what you declared, you will only be reimbursed for the lesser value.
If we suspect fraud we reserve the right to deny insurance claims.