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Terms and Conditions

PLEASE READ THE FOLLOWING TERMS AND CONDITIONS OF USE CAREFULLY BEFORE USING THIS WEBSITE ("SITE"). All users of this site agree that access to and use of this site are subject to the following terms and conditions and other applicable law. By accessing and using this site you agree to be bound by the following terms and conditions.

Lifeboat may, at its sole discretion, change these Terms and Conditions without notice to you. By continuing to access and use the site and the Lifeboat service after these Terms and Conditions have been modified, you are agreeing to such modifications.

Sign Up and Account Completion: Once you sign up for an account with Lifeboat, you will be emailed a link to USPS Form 1583.  We will need the completed form returned to us along with copy of 2 forms of acceptable ID. We cannot complete your account setup until we have this information on file. Incoming mail, packages, and freight sent to incomplete accounts may be refused. We reserve the right to ask for additional documentation on a case by case by basis. We reserve the right to refuse to do business with anyone, at our sole discretion. 

Incoming Mail/Packages/Freight:  Lifeboat is a holding station that provides inspection, consolidation, and forwarding service for mail, packages, and freight.  Lifeboat is not the merchant of record and we do not take possession of any incoming mail, packages, or freight.  Lifeboat will enter your incoming mail/packages/freight as items that will appear in your suite, for the purposes of being forwarded to your final destination. Each item will include a photo. The customer may select whatever delivery service they desire to ship items to Lifeboat, but this is not a guarantee that Lifeboat will receive what is shipped to us. Tracking is HIGHLY RECOMMENDED for incoming mail, packages, and freight to ensure delivery, but is not mandatory.  Lifeboat will assist and cooperate as much as possible with any claims involving incoming mail, packages or freight that is damaged, lost, or stolen. Client is to be Named Consignee on all packages shipped to Lifeboat. Packages on which Lifeboat is the named consignee will be refused.

Damage/Theft/Loss to Incoming Mail/Packages/Freight:  Lifeboat is not responsible for mail/packages/freight damaged, lost, or stolen while enroute from the point of purchase to our facility. We do not inspect mail, packages or freight unless you order and pay for this service. Our Inspection services will help identify obvious damage but this is not a guarantee that we can identify defects or damages, particularly with electronics. With our Advanced Inspection, we can determine if the electronics turn on and off, but we cannot guarantee that any/all features work properly. You may choose to have the merchandise returned to the point of purchase by either emailing us a shipping label or changing your delivery address of your package to the point of purchase and going through Checkout. Lifeboat will assist and cooperate as much as possible with any claims involving incoming mail, packages or freight that is damaged, lost, or stolen.

Limitations to Outgoing Mail/Packages/Freight:  Most consumer items do not have export restrictions, but some do. Please look at the following list. As for importing into your country, YOU are responsible for knowing if your item is restricted. We are not responsible for packages that get rejected by Customs in your country.

Generally, the following items cannot be exported, and we cannot ship them:

- Any restricted items under ITAR, Department of Commerce, US Customs and Border - Protection, US Department of State and the US Department of Treasury.
- Combustible or Flammable Items
- Pressurized Cans
- Hair spray, shaving cream, spray cans of any type. 
- Hazardous Materials
- Matches, chemicals, explosives, fuels, fertilizers. 
- Firearms, Weaponry and Parts
- Military, police and tactical equipment of any kind, including guns, gun replicas, gun accessories, gun components (magazines, clips and rail systems), ammunition, knives, swords, compound bows, crossbows, discharge weapons such as shock batons or stun guns, tooling for guns or gun parts, optical scopes, laser sights, night sights, night vision goggles, handcuffs and other restraints, surveillance equipment. 
- Industrial Electronics or High Technology Items
- Commercial instrumentation and machinery, lasers of any kind, metal detection equipment, GPS devices, high-end computers with encryption software. Any equipment that requires ECCN# (Export Control Classification Number).
- Medications
- Agricultural Products
- Food-Drink
- Coffee, perishable foods. 
- Money and Valuables such as precious stones or metals
- Government Issue IDs or documents
- Government IDs and licenses, or items that claim to be, or that look similar to government identification and/or documents. This includes uniforms and badges or patches designed to look like official Government Issue. 
- Items that require an export license
- Animals and products made with animal skins (furs)
- Liquids
- Pornography
- Human remains

If we find evidence of any of the preceding items, the items will be returned to the sender at the customer's expense. If the item cannot be returned, it will be disposed of at the customer's expense.

Storage Limitations: With your free basic Lifeboat Account, you are entitled to a storage volume of approximately 1/4 pallet (16 cubic feet) for free. If your items require more storage, you may be required to upgrade to a paid account at Lifeboat's discretion. If you complete zero (0) shipments from the Lifeboat warehouse over the course of six (6) consecutive months, your account may be locked at Lifeboat's sole discretion, and you may be required to upgrade to a paid account in order to unlock your account and access your packages. If your account remains locked for a course of 6 months and you fail to communicate with us regarding your packages, your packages may be disposed of at Lifeboat's sole discretion and at your expense.

Customs Duties/VAT on incoming mail, packages, and freight: You can use your Lifeboat address to obtain merchandise from anywhere in the world. Merchandise acquired from within the United States and its territories can be delivered to our facility duty-free.  If you choose to buy merchandise outside the USA, Lifeboat may be assessed with Duties (taxes) to have this merchandise delivered. The customer is responsible for all Duties, costs, and fees associated with the delivery of incoming mail, packages, and freight. If you choose to have merchandise from outside the USA forwarded, we recommend using a Post service.

Customs Duties/VAT on outgoing mail, packages, and freight:  Lifeboat cannot determine the value of incoming merchandise, whether it be new or used, purchased at full retail or at a discount.  As part of Checkout, the customer is responsible for the accurate declaration and description of the mail, package, or freight being forwarded.  International orders may be subject to Customs taxes + fees in association with the declaration, and Lifeboat is not responsible for any of these taxes + fees incurred by you.  Lifeboat is not responsible for any taxes, fees, or fines associated with an inaccurate declaration or description associated with your package.  If you fail to pay these fees and your order is returned to us, you will be responsible for all the costs associated with returning the item to us (including any/all shipping charges, taxes and insurance), and the cost of reshipping the same order. 

Returned Orders: Once an order is placed on our website, it is the customer’s responsibility to track and claim the order.  You may be required to provide a signature upon delivery.  Lifeboat is not responsible for delays associated with delivery.  If your order is returned to us for any reason, you will be responsible for all the costs associated with returning the item to us (including any/all shipping charges, taxes and insurance), and the cost of reshipping the same order.  

Damage/Theft/Loss to Outgoing Mail/Packages/Freight:  If an order being shipped to you is lost, stolen, or damaged, please let us know immediately. We can file a claim with our insurance company and compensate you.  To file a claim: we will require a notarized affidavit, evidence of damage or loss, contact information from the original point of purchase, and an invoice from the point of purchase, validating the value of the item. If the invoice shows a value that is lower than what you declared, you will only be reimbursed for the lesser value. We need to be informed within 90 days of the ship date if there is an issue, after 90 days we cannot file a claim. Claims forwarded to us after 90 days will not be honored.

Fraud: Lifeboat can and will cooperate with any investigations into fraud including but not limited to: identity theft, credit card fraud, and mail fraud. We reserve the right to reveal any/all information including copies of identification, addresses, email addresses, and phone numbers of any customer being investigated for fraud of any kind. Use of any non-Lifeboat sanctioned address format for incoming packages such as, but not limited to "Apt", "Apartment", "Suite", "Ste" or others will be looked at as possible fraud and the account will be flagged for further review. Use of a billing address other than the home address provided on the account 1583 form will be looked at as possible fraud, and the account will be flagged for further review.

Account Suspension / Cancellation: Lifeboat takes fraud very seriously and reserves the right to cancel and/or suspend accounts due to suspected fraud of any sort. When an account is suspended or cancelled Lifeboat will return items to the original sender, at the client's expense. Lifeboat may request proof of purchase for suspected fraudulent purchases. This can include copies of account statements showing the purchase, and/or a photocopy or scan of the card used for payment.  

Confidentiality. All communication, shipping rates, order details, and account fees between you and Lifeboat are strictly confidential. Failure to adhere to confidentiality is grounds for account suspension and/or cancellation. 

Copyright: The entire content included in this site, including but not limited to text, graphics or code is copyrighted as a collective work under the United States and other copyright laws, and is the property of Lifeboat. ALL RIGHTS RESERVED. Permission is granted to electronically copy and print hard copy portions of this site for the sole purpose of processing an order with Lifeboat. You may display and, subject to any expressly stated restrictions or limitations relating to specific material, download or print portions of the material from the different areas of the site solely for your own non-commercial use, or to process an order with Lifeboat. Any other use, including but not limited to the reproduction, distribution, display or transmission of the content of this site is strictly prohibited, unless authorized by Lifeboat. You further agree not to change or delete any proprietary notices from materials downloaded from the site.

Trademarks: All trademarks, service marks and trade names of Lifeboat used in the site are trademarks or registered trademarks of Lifeboat.

Typographical Errors: In the event that a product advertised by Lifeboat is mistakenly listed at an incorrect price, Lifeboat reserves the right to refuse or cancel any orders placed for product listed at the incorrect price. Lifeboat reserves the right to refuse or cancel any such orders whether or not the order has been confirmed and your credit card charged. If your credit card has already been charged for the purchase and your order is cancelled, Lifeboat shall issue a credit to your credit card account in the amount of the incorrect price.

Term / Termination: These terms and conditions are applicable to you upon your accessing the site and/or completing the registration or shopping process. These terms and conditions, or any part of them, may be terminated by Lifeboat without notice at any time, for any reason. The provisions relating to Copyrights, Trademark, Disclaimer, Limitation of Liability, Indemnification and Miscellaneous, shall survive any termination.

Participation Disclaimer: Lifeboat does not and cannot review all communications and materials posted to or created by users accessing the site, and is not in any manner responsible for the content of these communications and materials. You acknowledge that by providing you with the ability to view and distribute user-generated content on the site, Lifeboat is merely acting as a passive conduit for such distribution and is not undertaking any obligation or liability relating to any contents or activities on the site. However, Lifeboat reserves the right to block or remove communications or materials that it determines to be (a) abusive, defamatory, or obscene, (b) fraudulent, deceptive, or misleading, (c) in violation of a copyright, trademark or; other intellectual property right of another or (d) offensive or otherwise unacceptable to Lifeboat in its sole discretion.

Third-Party Links: In an attempt to provide increased value to our visitors, Lifeboat may link to sites operated by third parties. However, even if the third party is affiliated with Lifeboat. Lifeboat has no control over these linked sites, all of which have separate privacy and data collection practices, independent of Lifeboat. These linked sites are only for your convenience and therefore you access them at your own risk. Nonetheless, Lifeboat seeks to protect the integrity of its web site and the links placed upon it and therefore requests any feedback on not only its own site, but for sites it links to as well (including if a specific link does not work).

Use of Site: Harassment in any manner or form on the site, including via e-mail, chat, or by use of obscene or abusive language, is strictly forbidden. Impersonation of others, including a Lifeboat or other licensed employee, host, or representative, as well as other members or visitors on the site is prohibited. You may not upload to, distribute, or otherwise publish through the site any content which is libelous, defamatory, obscene, threatening, invasive of privacy or publicity rights, abusive, illegal, or otherwise objectionable which may constitute or encourage a criminal offense, violate the rights of any party or which may otherwise give rise to liability or violate any law. You may not upload commercial content on the site or use the site to solicit others to join or become members of any other commercial online service or other organization.

Indemnification: You agree to indemnify, defend, and hold harmless Lifeboat, its officers, directors, employees, agents, licensors and suppliers (collectively the "Service Providers") from and against all losses, expenses, damages and costs, including reasonable attorneys' fees, resulting from any violation of these terms and conditions or any activity related to your account (including negligent or wrongful conduct) by you or any other person accessing the site using your Internet account.